SmallBizGenius Analysis

Amsterdam Printing receives overwhelmingly positive feedback for its promotional products and customer service. While some customers report issues with product quality and website glitches, many praise the company's responsiveness and willingness to resolve issues.

Category Breakdown

Scores based on analysis of 36 recent reviews

Customer Service

9.0/10

Reviewers consistently praise Amsterdam Printing's customer service, citing helpful and responsive representatives. Many highlight specific employees by name and mention quick resolutions to problems, replacements, and credits for issues encountered. For example, one reviewer stated, "Customer service did a great job in answering my questions."

20 reviews mention this

Product Quality

6.5/10

While some reviewers praise the quality of Amsterdam Printing's products, others report issues, particularly with pens. Complaints include pens running out of ink quickly or being defective. However, some reviewers also praised the quality of mugs and calendars.

12 reviews mention this

Ordering Process

7.0/10

Many reviewers find the ordering process easy and convenient, especially for reorders. However, some reviewers report website glitches, such as billing address issues and order submission problems. One reviewer noted, "Ordering was easy and delivery was prompt."

8 reviews mention this

Shipping & Delivery

8.0/10

Most reviewers are satisfied with the speed and accuracy of Amsterdam Printing's shipping and delivery. They appreciate prompt delivery and accurate order fulfillment. One reviewer mentioned that the company delivered on time even with bad weather reports.

5 reviews mention this

Long-Term Reliability

8.5/10

Several reviewers emphasize their long-standing relationships with Amsterdam Printing, some spanning decades. They cite consistent quality and reliable service as reasons for their continued loyalty. One reviewer stated, "I've been doing business with Amsterdam Printing for over 30 years."

5 reviews mention this

Pros & Cons

What Customers Love

Excellent and responsive customer service Mentioned 20x
"Their customer service and the quality of their products. I have bought mugs and pens and they are always willing to replace or credit back as soon as you let them know the issue you might be having."
Easy and convenient ordering process Mentioned 8x
"Fast and easy ordering. Order received quickly. Project was very nice."
Prompt and accurate delivery Mentioned 5x
"The pens arrived on time, and better than expected!"
Consistent quality over many years Mentioned 5x
"Amsterdam Printing has for the past 20 years come through for us with NUMEROUS promotion projects."
Helpful and friendly sales representatives Mentioned 2x
"Sales agent was a good listener, friendly and optimistic!"

Common Complaints

Inconsistent product quality, especially with pens Mentioned 5x
"The product I purchased was utter garbage, the stylus pen would start to write then within 2 sentences would run out of ink."
Website glitches and ordering issues Mentioned 2x
"Every time I order from this site, it will ask me to update the billing address after I place the order. The order doesn't actually go through..."
Issues with returns and refunds Mentioned 1x
"After more than 30 days of going back and forth with e-mails and telephone calls I finally get a manager who assures me that the matter will be corrected."
Smaller than expected imprint area Mentioned 1x
"The imprint area is smaller than expected but the pens look great and write well."

Common Questions About Amsterdamprinting

Answers derived from customer review patterns

Is Amsterdamprinting legit and trustworthy?

Yes, based on the reviews, Amsterdamprinting appears to be a legitimate company, particularly for small businesses. While some customers have reported issues with product quality and website glitches, the majority express satisfaction with their orders and customer service experiences. Many reviewers have been customers for years, citing the company's reliability and responsiveness as key factors in their continued loyalty. The company also seems willing to offer replacements or credits when issues arise, demonstrating a commitment to customer satisfaction.

Based on 36 reviews

Does Amsterdamprinting have good customer service?

Yes, Amsterdamprinting is frequently praised for its customer service. Many reviewers highlight the helpfulness and responsiveness of the company's representatives, noting their willingness to resolve issues and provide replacements or credits when necessary. Some reviewers even mention specific employees by name, indicating a personal and attentive approach to customer service. This strong emphasis on customer support suggests that Amsterdamprinting prioritizes customer satisfaction.

Based on 36 reviews

Is Amsterdamprinting worth it for small business?

Amsterdamprinting appears to be a worthwhile option for small businesses seeking promotional products, especially if customer service and responsiveness are high priorities. While there are some reports of product quality issues, the company's willingness to address these concerns and provide solutions is a significant advantage. The ease of ordering and the potential for long-term relationships also make Amsterdamprinting a potentially valuable partner for small businesses looking to build brand awareness and customer loyalty.

Based on 36 reviews

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